Why Are Humans Better Than Machines?
Soft skills are gaining a new kind of importance in the automation age. Why is that? There is immense use of technology in the world, but soft skills have also become important. These kinds of skills include communication, problem-solving, and leadership. Machines don’t have critical thinking. So, human beings complete that aspect by providing skills like creativity, which can be used to solve problems that machines can’t solve. Sometimes, there can be unanticipated problems at work that require human judgment.
What Is Critical Thinking?
Critical thinking is the caliber of analyzing information to make sensible judgments in problematic situations. This information can be used to make decisions depending on how you match the current information with the information gathered from previous sources. You can use that information to justify your decisions.
This is how the human brain works differently from machines. Critical thinkers evaluate each of their decisions with logic. So, they don’t assume anything, and if anyone is biased in a situation, they negate that. They know the difference between facts and opinions because they like to weigh everything based on evidence. Machines cannot make decisions based on logic because they use previous evidence of a certain circumstance logged into their memories. Hence, they can’t handle unpredictable situations.
Human Beings Vs. Machines: Soft Skills As A Differentiator
These are the advantages human beings have over machines:
1. Teamwork
Automation requires soft skills because some team members might not know how to work with machines. In those scenarios, there must be teamwork so that they learn how to handle machines. These skills are required even more when members must work with remote teams, where the use of automated systems is even greater. In automation, soft skills are also necessary because a human can use their ingenuity to invent new things beyond the machines’ capacity. Machines lack creativity, which can’t be denied.
2. Understanding Of Human Emotions
Customers, today, want to talk to human beings on chat messengers about any product or service problem. They don’t want to rely on chatbots because they can’t solve their problems. Only human beings can understand and solve customers’ problems. Such soft skills include empathy, which can help them pacify the customer. Communication with customers is also essential to solve their problems so that their issues can be resolved and they don’t stop using the product.
A chatbot can’t understand how to alter its tone and ensure that the human is at peace when communicating with it. This can only happen once the chatbot can comprehend human emotions. That’s where developers have to work hard on chatbots to enhance their communication skills.
3. Resilience
People with good communication skills can only adapt to the communication medium once the machine is changed. Indeed, people with resilience can only use a communication tool, even if it has been introduced recently. They can easily transition from a chatting tool to something else, like video conferencing. It’s because they can understand the change from the other tools or learn how to use the new machine. They can also explain it to others. Human beings are also eager to learn, which makes them better than machines. As stated earlier, they can easily switch from one machine to another without many hiccups.
4. Human Touch
Human beings are better than machines in making decisions because they offer a human touch. They consider social responsibility and ethical reasoning to ensure their choices don’t harm others.
5. Ability To Multitask
Human beings are flexible, which means they can handle several tasks at once. Apart from that, whenever they face any problems at work, they know how to navigate through them. They are not like computer systems, which crash. When different and more advanced technologies are used, humans can find a different way to solve the problem. It’s because they can adapt the routine schedule to the new machine. Even if the program has a problem, they can solve it faster than a machine. Systems can also cause problems and cannot do a task when there is something unforeseen before them because they operate through commands and data. However, humans can find a way to solve problems because they can innovate and think critically.
Hence, soft-skills training is essential for any company. It includes leadership capabilities and the ability to stay calm under pressure.
